We've Got You Covered
Limited Lifetime Warranty & Return Policy
At Palisade Gear we stand behind our craftsmanship and design. We depend on quality gear to take the abuse of many miles of hard worn trail which is why we use the best materials available and engineer our trekking poles to withstand harsh conditions.
If for some reason you are not satisfied with your trekking poles, please contact us and we will do our best to make it right.
We offer a full refund of your purchase price within 60 days for any reason and a limited lifetime replacement warranty for the life of your gear. If your original purchase was through Amazon.com and you are requesting a full refund within 60 days of your purchase you must return and initiate the refund through Amazon.com customer service here. If you purchased your trekking poles directly from Palisade Gear or another retailer please contact us to initiate a return or replacement/repair.
Lifetime Replacement Warranty Information:
If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and and shipping cost.
For warranty evaluation, your gear must be returned directly to:
6880 231st LN NE
Stacy MN 55079.
Please contact us at 800-407-0291 or via email at firstname.lastname@example.org with any questions or to initiate a repair / replacement request.
This warranty is available in the United States and Canada.